Episode 10. Microassaults in Customer Services

customer services microaggressions microassaults racism in the workplace May 08, 2023
Strawberry Words Courses
Episode 10. Microassaults in Customer Services
23:07
 

After experiencing a microaggression in a theme park recently, Rebbecca felt compelled to talk about what microassaults (a type of microaggression) look like in a customer services environment, the problems with reporting them and methods to challenge them for individuals and organisations. Make sure you have your pen and paper to hand!

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